Healthcare · Multi-location dental clinic group
An AI front desk that books patients around the clock
A WhatsApp and web assistant now handles appointment booking, reminders and FAQs across 5 clinics.
62%
of bookings fully automated
-35%
no-show rate
18 hrs
saved per week
The challenge
Reception teams spent most of the day on the phone answering the same questions, and missed calls after hours meant lost patients.
What we built
- Built a booking assistant connected to the clinic's scheduling system
- Trained it on treatment FAQs, pricing and insurance policies
- Added automated reminders and smart rescheduling
- Escalation to staff for anything clinical
The result
Staff now focus on patients in the chair. The assistant books appointments 24/7 and no-shows dropped by a third in the first quarter.